Effective Date: 2025-02-28
We use the United Parcel Service (UPS) for all deliveries within the United States. Shipping options and rates will be displayed at checkout.
Estimated delivery times vary based on your location and the selected shipping method:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
All orders are processed within 1–2 business days before shipping. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Please note that delivery times begin after your order has been processed.
During holidays, sales, or high-volume periods, slight delays may occur. We appreciate your understanding and are always available to assist with tracking or shipping questions.
Shipping rates are calculated at checkout based on your location and the selected shipping method.
Standard Shipping and Expedited Shipping options are available throughout the United States.
All shipping costs are the responsibility of the customer and are non-refundable once an order has been shipped.
We do not offer free shipping at this time, as we prioritize fast, secure, and trackable delivery through trusted carriers.
Shipping charges will be clearly displayed before you complete your purchase.
If you have any questions regarding shipping rates or delivery options, our team is always here to assist you with care and attention.
All orders are shipped via UPS using reliable, trackable services to ensure secure and timely delivery.
Once your order has been processed and shipped, you will receive a confirmation email containing your UPS tracking number and a direct link to monitor your shipment.
Please allow up to 24 hours for tracking information to update after dispatch.
Should you need assistance at any stage, our team is here to provide support with care and attention.
While we partner with trusted carriers to ensure timely deliveries, occasional delays may occur due to weather, carrier disruptions, or periods of high volume.
If your order has not arrived within the expected delivery window, or if tracking shows no movement for more than 5 business days, please contact us at [email protected] . Our team will promptly assist in resolving the issue and liaise directly with UPS on your behalf.
In the rare case that a shipment is confirmed lost by the carrier, we will offer a replacement or refund, depending on item availability.
Although Elegant Essence is not liable for carrier-related delays once a package has shipped, we are fully committed to supporting you through every step — with care, clarity, and prompt attention.
At Elegant Essence, your satisfaction is our priority. Whether you have a question about your order, need styling guidance, or require support with a return or exchange, we’re here to assist you with care and attention.
You can reach us via email at:
📧 [email protected]
We aim to respond to all inquiries within 1–2 business days.
For faster assistance, please include your full name and order number in your message.
Thank you for choosing Elegant Essence — it’s our pleasure to serve you.
Elegant Essence LLC
3115 – Old 41 hwy NW – Kennesaw – Ga, 30144
+1 (404) 889-0251
Georgia, US
Developed by Mais digital
